FREQUENTLY ASKED QUESTIONS (FAQS)

FREQUENTLY ASKED QUESTIONS (FAQS)

Welcome to our Frequently Asked Questions (FAQs) page! Here, you'll find answers to the most common questions about our direct-to-film (DTF) printing services and products. Whether you're new to DTF printing or an experienced user, this page provides the information you need quickly and easily.

When will my order be shipped?

Most orders will be shipped the next day. Expedited with tracking information added for every order. Delivery times are estimated at 3-6 business days; depending on available stock, it could take longer, 5–10 days.

How can I get in touch with your customer service team?

You can reach our customer service team through the following methods:

  • Email: the.40.fourth@gmail.com
  • Live Chat: Available on our website during business hours (9:30 a.m.–4:30 p.m.)
  • Contact Form: Fill out the form on our "Contact Us" page, and we’ll get back to you as soon as possible.

Do you ship internationally?

We offer shipping only to Canada and the United States at the moment. Shipping costs and delivery times vary based on the destination. 

-What is your return policy for DTF-printed products?

We strive for customer satisfaction and stand behind the quality of our products. You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You'll also need a receipt or proof of purchase.

Please let me know how to resolve the issue, whether it’s a replacement or a refund.

What is DTF (direct-to-film) printing?

DTF printing is a process where designs are printed directly onto a special film and then transferred onto textiles using heat and pressure. This method is known for its vibrant colors, durability, and ability to print on various fabrics.

What are the advantages of DTF printing compared to other methods?

  • Versatility: Can print on a wide range of fabrics, including cotton, polyester, blends, and more.
  • Durability: Produces long-lasting prints that withstand multiple washes.
  • Vibrancy: Delivers bright and vivid colors with excellent detail.
  • Cost-Effective: Suitable for both small and large orders without the need for screens or setup fees.

Can I use DTF printing on dark-colored fabrics?

Yes, DTF printing works exceptionally well on both light and dark-colored fabrics. The white ink layer ensures that the colors remain vibrant and visible on dark backgrounds.

5. How do I prepare my design files for DTF printing?

For the best results, prepare your design files in high resolution (300 DPI) and save them in a compatible format such as PNG or TIFF with a transparent background. Make sure the colors are accurate and ready for printing.

What are the recommended washing and care instructions for DTF-printed garments?

-To ensure the longevity of your DTF printed garments, follow these care instructions:

  • Turn the garment inside out before washing.
  • Use cold water and mild detergent.
  • Avoid bleach and fabric softeners.
  • Tumble dry on low heat or air dry.
  • Do not iron directly on the printed area.

 

How long does it take to complete a DTF print order?

The turnaround time for DTF print orders can vary based on the order size and complexity. Typically, small orders can be completed within a few days, while larger orders may take a week or more. Please contact us for an accurate estimate based on your specific needs.

Can I order custom DTF prints for personal use or small businesses?

Absolutely! We cater to both individual customers and small businesses. Whether you need custom prints for personal projects, small batch merchandise, or promotional items, we’ve got you covered.